Message from the Director
It takes more than jobs to employ workers. The debate that is taking place in Sacramento and
D.C. is about jobs; the more jobs we have the better off workers and the economy will be. Unfortunately,
jobs are not enough. In this community with a robust job market, unemployed workers continue to struggle
to find employment. The issue is not about jobs, but rather the skill gap between what employers require
and workers possess. The solution to getting workers back to work is not job creation but rather
investing in workforce development to retrain workers for the right skills in the innovation economy.
For many years, the local workforce development system has faced a significant decline in federal
funding through the Workforce Investment Act and now the Workforce Innovation and Opportunity Act. There
is a disconnect between the demand for a skilled workforce and the funding necessary to train workers.
When Congress reconvenes in September, I hope that consideration will be given to tackling the core
issue and that is training workers for the many jobs that employers are desperate to fill.
In this latest edition, you can read more what NOVA and the community are doing to get people back to work and employers the talent they need to succeed. Please share it with your colleagues and enjoy!
Innovative Career Pipeline Initiative
NOVA, through its foundation, was awarded a $250,000 grant in June from Google.org. This by-invitation-only grant opportunity will build dedicated pathways for up to 60 low- income youth and young adults to careers in the Silicon Valley innovation economy. The project is a collaborative partnership with Hack the Hood, an Oakland-based nonprofit connecting youth to technology careers; Virgil, a developer of a virtual assessment tool and navigational solution; and Economic Advancement Research Institute, a Massachusetts nonprofit that promotes economic opportunity and career mobility. This initiative will complement and leverage NOVA's other tech initiatives including Slingshot and its partnership with the Boston workforce development community that is promoting a "tech talent exchange." For more information, please refer to the press release and the June 13 article in the San Jose Mercury News.
Transportation Partnership Promotes Clean Energy
Silicon Valley Slingshot Launches Pilots
A Year in Review: Customer Demand Continues
|NOVA Job Center||Total FY 2015/16||Total FY 2016/17|
|# New Customers||3,368||3,280|
|# Customer Visits (1/day)||41,707||38,241|
|# Unique Customers||4,345||4,193|
|# Total Services Provided:||54,984||48.538|
|# Career Advising Appointments||8,521||7,822|
|# Workshop Participants||7,181||8,388|
|# Computer & Professional Effectiveness Class Attendees||1,154||982|
|# ProMatch Visits/Services||16,122||12,531|
|Average # of client visits/day||166||157|
Customer Satisfaction Survey
- 97% were satisfied with the quality of the customer service they received (unchanged from last survey);
- 90% were satisfied with the availability/accessibility of career advisor appointments (up from 89% from last survey);
- 92% were satisfied with how often the career advisor listened and understood (up from 89% from last survey);
- 89% were satisfied with how often the career advisor customized information to the customer’s situation (up from 81% from last survey);
- 92% were satisfied with how often the career advisor explained information in a way that the customer understood (up from 90% from last survey);
- 96% were satisfied with the overall quality of offerings provided at the NOVA Job Center (unchanged from last survey);
- 98% would recommend the NOVA Job Center to their family and friend (unchanged from last survey)
- Believe me, it’s an easy time to be a critic, but I have nothing but positive things to say about Nova’s staff.
- Nova has a wonderful staff, they are always very friendly and eager to help!
- I recommend Nova all the time! So many people have been impacted by the economic/job change…and so many people need help! Thank you for being there! We all thank you!
- Satisfied isn’t good enough. They are excellent. They are always patient and kind.
- Whether by phone or in person, I’m thankful that they are there to help me when I need it.
- Front desk staff is ALWAYS cheerful and helpful, should bottle and sell their solution!
- Great help. Without Nova advisers I do not believe landing a job would be possible…
NOVA Success Story: Colin O'Connor
I’ve been working in healthcare and project management for many years, but when my last position ended in November, I realized I needed help to focus my job search and develop some new skills. I learned about the NOVA Job Center in San Mateo and started taking classes there, including résumé and LinkedIn workshops.
The team in San Mateo was great, but I wanted to do something with more involvement. A friend of mine recommended ProMatch. I came to orientation, but I didn’t know what I wanted to do. Connie encouraged me to join and get help exploring. I needed to take the time to assess my skills and future direction and ProMatch helped me to do that.
I can’t say enough about ProMatch. It’s the whole package – I’ve taken classes and workshops but ProMatch puts it all together for job seekers. It gets you out of the house away from the computer so you’re not just blasting resumes off into the internet. The whole community has been amazing. ProMatch helped to build my self-confidence and determine my value and worth. It’s such a supportive environment, where you’re not afraid to fail or make a mistake but rather to take a leap of faith and try.
I credit NOVA and ProMatch with helping me to be prepared and focused, so that when an opportunity came up to interview at UCSF Medical Center, I was ready to take action. I start my new position as a Lead Project Analyst next week! My advice for other job seekers? Practice your PSRs [Problem-Solutions-Results] (the best thing I learned), and also get yourself out the door - go to events and talk to people. You never know when the right opportunity will come along.